Overview

We want you to be happy with your purchase from Liberty Stitch! This policy outlines the guidelines for returning or receiving a refund for misprinted/damaged/defective items or packages lost in transit.

What Can Be Returned?

We accept returns for:

Misprinted Items: Items where the print has an error compared to the image on the product page.

Damaged Items: Items that arrive with physical damage.

Defective Items: Items that are malfunctioning or unusable due to a defect.

Packages Lost in Transit: Items where the tracking information shows the package is lost and not delivered.

Time Limits for Returns / Exchanges / Refunds

Misprinted/Damaged/Defective Items: Claims must be submitted within 10 days of receiving the product.

Packages Lost in Transit: Claims must be submitted within 7 days after the estimated delivery date.

Non-Returnable Items

We cannot accept returns for:

Buyer’s Remorse: Since our products are custom printed on demand, we cannot offer refunds for simply changing your mind.

Sale Items: All sales on discounted items are final.

Items not in Original Condition: We can only accept returned items that are unused, unwashed, and in the original packaging.

How to Return an Item

Contact Us: Before returning any item, please contact our customer service team to initiate a return request.  Do not return products without contacting Liberty Stitch first. This helps us track your return and ensure it’s processed efficiently.

Approval and Instructions: Once we receive your request, we’ll review it and notify you of the approval or rejection. If approved, we’ll provide instructions on where to return the misprinted/damaged/defective item(s).

Return Shipment: You are responsible for covering the shipping costs for your return. We recommend using a trackable shipping service with insurance for valuable items.

Refunds

Processing Time: Once we receive and inspect the returned item, we’ll notify you of the final decision on your refund request.

Approved Refunds: If approved, your refund will be issued within 14 business days to your original payment method.

Late or Missing Refunds: If you haven’t received your refund after the expected timeframe, follow these steps:

Check your bank statement again.

Contact your credit card company.

Contact your bank.

Some financial institutions refund posts can be delayed. Each institution has their own policy on the number of days they hold the refund before posting to your account. Verify their refund acceptance policy first if you have not received your refund. If you’ve completed these steps, have waited the 14 business days, and still haven’t received your refund, please contact us.

Exchanges

We currently only offer exchanges for defective or damaged items. If you need to exchange a defective or damaged item for the same product, contact us via email and we’ll provide instructions on where to send the return.

Need Help?

If you have any questions regarding our return and refund policy, please don’t hesitate to contact our customer service team. We’re here to help!